Case study · Cosmetics · United States market

18 million dollars for a cosmetics brand. Almost a third in two months.

A US cosmetics and nail care brand, grown from a solid figure of around 1.2 million dollars a month to over 18 million dollars in total sales and 348,368 orders over four years. 2020 brought the surge: 13.7 million dollars in one year and a peak of 5.4 million in March and April. More than that: at the peak, conversion rate increased rather than falling.

18.1million $
Total sales (4 years)
348,368
Orders processed
5.41million $
Sales in March–April 2020
53.33$
Average order value
Official certified partners
01The four-year picture

18 million dollars, built on volume.

Over four years, the brand processed 348,368 orders at an average value of 53 dollars. This is a high-volume, low-order-value model where the real challenge is speed and scale, not price. Direct traffic generated 9.47 million dollarsaccording to Shopify attribution, alongside social media (5.13 million) and search (3.14 million). Returns remained at just 2.7% of gross sales, while 23.7% of customers returned.

18,096,614$
Total sales
18,592,998$
Gross sales
348,368
Orders
53.33$
Average order value
9.47million $
Sales attributed to direct traffic
5.13million $
Sales attributed to social media
23.7%
Returning customers
2.7%
Returns as a share of gross sales
Direct traffic$9.47M
Social media$5.13M
Google searches$3.14M
Source · Shopify Analytics1 Jan. 2018–31 Dec. 2021 · brand account
Shopify Analytics, full period: total sales 18,096,614 dollars, 348,368 orders, average order value 53.33 dollars

18,096,614 dollars in total sales, 348,368 orders, average order value 53.33 dollars. The sales curve clearly shows the explosive peak in spring 2020. Source distribution: direct traffic 9.47 million, social media 5.13 million, search 3.14 million.

02The year of explosive growth

One year brought 76% of the total.

2020 defined the brand: 13.7 million dollars in a single year and 265,295 orders. Three quarters of the entire four-year result, concentrated in twelve months. Growth started in March and took the brand to an entirely different scale.

2020The rest of the period (2018, 2019, 2021)
2020 · $13.7M · 76%
$4.4M
Sales distribution over four years: 2020 compared with the rest of the period.
13,695,736$
Sales in 2020
265,295
Orders in 2020
76%
Of the four-year result
Source · Shopify Analytics1 Jan.–31 Dec. 2020 · brand account
Shopify Analytics 2020: sales 13,695,736 dollars, 265,295 orders

13,695,736 dollars in 2020 from 265,295 orders. The curve's peak in March and April shows a step change, rather than smooth growth.

03The 61-day window · March and April 2020

Almost a third of the total in two months.

5.41million $
generated in 61 days, up 1,179% from the same period in 2019
March and April 2020 (61 days)The rest of the four years
30%
70%
5.41 million dollars in 61 days represents around 30% of the entire four-year result (18.1 million), concentrated in one time window.
93,216
Orders · +1,054%
2,190,017
Sessions · +709%
3.94%
Conversion rate · +44%
58.88$
Average order value · +9%
Source · Shopify Analytics1 Mar.–30 Apr. 2020 · brand account
Shopify Analytics March and April 2020: sales 5,413,533 dollars, 93,216 orders, 2,190,017 sessions, conversion rate 3.94%

5,413,533 dollars in 61 days (up 1,179%), 93,216 orders (up 1,054%), 2,190,017 sessions (up 709%), conversion rate 3.94% (up 44%). Traffic growth and conversion rate growth appear in the same reporting window.

04The peak week and day

1.1 million in six days. An order every 26 seconds.

At the peak of the surge, the pace is difficult to grasp without figures. In six days (30 March–4 April), the brand generated 1.12 million dollars. On 31 March, in 24 hours, it generated 196,591 dollars from 3,376 orders: an order every 26 seconds, hour after hour, at a conversion rate of 4%.

1,116,886$
Peak week (6 days)
196,591$
Peak day (31 March)
3,376
Orders in 24 hours · +2,785%
26sec.
Between orders at the peak
Source · Shopify Analytics30 Mar.–4 Apr. (week) and 31 Mar. 2020 (one day)
Shopify, 30 March–4 April 2020: 1,116,885 dollars in six days, 18,579 orders, conversion rate 4.02%

1,116,885 dollars in six days (up 3,263%), 18,579 orders, conversion rate 4.02%, average order value 60.55 dollars.

Shopify, 31 March 2020: 196,590 dollars in one day, 3,376 orders, conversion rate 4%

196,590 dollars in a single day (up 2,902%), 3,376 orders in 24 hours, conversion rate 4%.

05Conversion under pressure

Traffic and conversion: read the periods separately.

In March–April 2020, Shopify reported a conversion rate of 3.94% against session growth of 709% compared with the comparable period. The chart below separately presents the reported intervals: March, both months combined and the peak days.

2.81%
Dec. 2018
starting point
3.61%
March 2020
traffic +412%
3.94%
61 days
traffic +709%
4.02%
Peak week
4.00%
Peak day
31 March
Conversion rate in the indicated intervals. March–April 2020: 3.94%, across 2,190,017 sessions.
Source · Shopify Analytics1 Mar.–31 Mar. 2020 · monthly curve · brand account
Shopify March 2020: 1,533,151 dollars, curve rises from zero to 200,000 per day, conversion rate 3.61%

March 2020: 1.53 million dollars (up 603%), 27,666 orders, 706,599 sessions. The sales chart shows a rise from almost zero to over 200,000 dollars in a single daywithin 31 days, with average order value holding steady at 55.92 dollars during the surge.

06The sales engine

A single entry product generated 1.59 million.

The volume did not arrive at random. The entry product was a low-priced trial bundle called the Glam Powder Trial Kit, used to bring customers into the store and open the way to higher-value orders. One product generated 1.59 million dollars from 43,075 units sold over the full period. That is the difference between running ads and building a sales system.

1,588,756$
Glam Powder Trial Kit, 43,075 units sold. The number-one entry product over the full period.
The rest of the range supported average order value: Bye-Bye Gel (432,000 dollars) and the nail accessories set (304,000 dollars) over the full period. A low-priced trial bundle at entry, followed by larger orders, with an average order value of 53 dollars maintained even at over 700,000 sessions a month. Growth built on brand awareness: 52% of sales came from direct traffic.
07The foundation

15 months before the surge, the brand was already generating 1.2 million a month.

The 2020 surge was not a market accident. As early as December 2018, long before the pandemic, the brand was already generating 1.21 million dollars in a monthfrom 21,128 orders and 740,419 sessions. The sales system already existed at scale. That is why, when the wave came, the brand could absorb it instead of collapsing under it.

1,206,751$
December 2018 (one month)
21,128
Orders · before the pandemic
740,419
Sessions
57.66$
Stable average order value
Source · Shopify Analytics1 Dec.–31 Dec. 2018 · brand account
Shopify December 2018: 1,206,750 dollars, 21,128 orders, 740,419 sessions

1,206,750 dollars in December 2018, 21,128 orders, 740,419 sessions. Evidence that the foundation existed more than a year before the 2020 peak, and that growth started from an already solid base.

§About the data
§

All figures above come from Shopify Analytics, the source of truth for sales, orders and conversion rate. Advertising account data (Meta and Google) from 2018–2020 is no longer accessible: the account belonged to the client and the platform's retention period has expired. This situation underpins our current approach: automatic monthly exports to cloud storage for every account we manage.

08What this result demonstrates

Rapid growth, with conversion kept under control.

01

Growth speed

5.41 million dollars combined in March and April 2020: around 1.53 million in March and 3.88 million in April.

02

Conversion under pressure

2020 traffic growth and the conversion comparison with the 2018 reference describe different intervals. In March–April, Shopify reports 2.19 million sessions and a 3.94% conversion rate.

03

A real sales system

An entry product generating 1.59 million dollars and an average order value maintained at 53 dollars. Growth through brand awareness, not desperate discounts.

04

Infrastructure, not luck

1.2 million a month as early as 2018. The system was already built, allowing it to process 3,376 orders in 24 hours without breaking down.

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